Last updated: 21 October 2026
1. Overview
At VedShraddha, we understand that plans change — especially when coordinating spiritual ceremonies across time zones and family schedules. This policy applies to all users, whether residing in India or abroad (NRI community). We aim to process all refunds within 7–10 business days to the original payment method.
2. Pooja Booking Cancellations
2.1 Cancellation by User
- More than 48 hours before scheduled pooja: Full refund, minus any payment gateway charges (typically 2–3%).
- 24–48 hours before scheduled pooja: 75% refund. The remaining 25% covers pandit preparation and opportunity costs.
- Less than 24 hours before scheduled pooja: No refund. The pandit has reserved the date and prepared samagri.
- Same-day bookings: Cannot be cancelled once confirmed.
2.2 Cancellation by VedShraddha
If we must cancel a booking due to pandit unavailability, force majeure, or technical failure, you will receive a full refund including all gateway fees, or the option to reschedule at no extra cost.
2.3 Rescheduling
Rescheduling requests are treated as follows:
- More than 48 hours notice: One free reschedule permitted. Subsequent reschedules incur a ₹200 administrative fee.
- Less than 48 hours notice: Treated as a cancellation per Section 2.1. A new booking must be placed.
3. Subscription Cancellations & Refunds
3.1 Monthly Subscriptions
Monthly Ved Pathan subscriptions can be cancelled anytime. Cancellation stops the next billing cycle. No partial-month refunds are provided for cancellations mid-cycle, but access continues until the current period ends.
3.2 Quarterly, Half-Yearly & Yearly Subscriptions
- Within 7 days of purchase: Full refund if you have not accessed more than 20% of premium content.
- After 7 days or significant usage: No refund, but you may downgrade to a lower tier at the next renewal.
- Auto-renewal: You may disable auto-renewal at any time from Account Settings. No refunds for forgotten cancellations after renewal.
4. No-Show & Missed Sessions
If a user fails to join a scheduled live session (Guruji Chat or Ved Margdarshan) without prior notice, the session is considered consumed and no refund is due. If the pandit or guruji is unable to attend and the user is not notified at least 2 hours in advance, a full refund or free reschedule is provided.
5. Payment Processing
All refunds are credited to the original payment method:
- UPI / Net Banking (India): 3–5 business days.
- Credit / Debit Cards: 7–10 business days, depending on your bank.
- International Cards (NRI): 7–14 business days, subject to forex settlement timelines.
VedShraddha is not responsible for delays caused by payment gateways or banking institutions.
6. Special Circumstances
We exercise discretion in exceptional cases — medical emergencies, bereavement, or natural disasters — and may offer partial refunds or credits beyond the standard policy. Documentation may be requested.
7. How to Request a Cancellation or Refund
Submit a request through your My Bookings page or email care@vedshraddha.com with your booking ID and reason. Our support team responds within 24 hours on business days.
8. Changes to This Policy
We may update this policy. The version in effect at the time of your booking governs your transaction. Significant changes will be communicated via email.
9. Contact
For refund inquiries, email care@vedshraddha.com or visit our Contact Us page.
